Privacy Policy

1. Introduction

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you access or use our website, application, and home-service marketplace.

By using our platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our practices, please discontinue use of the platform.

2. Information We Collect

We may collect the following categories of information when you use our platform:

• Personal information: Name, email address, phone number, and account information.
• Address information: Service address, locality, city, postal code, and related location details.
• Booking information: Services booked, appointment dates, preferred time slots, and service requirements.
• Payment information: Transaction details and payment status processed through our authorized payment providers.
• Device information: IP address, browser type, operating system, device information, and technical logs.
• Usage information: Pages visited, features used, interactions with the platform, and other analytics data.

3. How We Use Your Information

We use collected information for purposes including:

• Creating and managing your account.
• Processing and managing service bookings.
• Connecting customers with relevant service professionals.
• Communicating booking confirmations and updates.
• Processing payments and refunds.
• Providing customer support.
• Improving our website, application, and services.
• Monitoring platform security and preventing fraud.
• Sending service-related notifications.
• Sending promotional communications where permitted.
• Complying with applicable legal and regulatory requirements.

4. Location Information

Depending on the features you use, we may collect or process location-related information to help identify available services, determine service coverage, calculate applicable charges, or connect you with service professionals in your area.

You may control location permissions through your device or browser settings. Certain features may not function correctly if location access is disabled.

5. Sharing Your Information

We may share relevant information with trusted third parties when necessary to provide our services, including:

• Service professionals fulfilling your booking.
• Payment processors and financial service providers.
• Cloud hosting and technology service providers.
• Analytics and performance service providers.
• Customer support and communication providers.
• Government authorities or law-enforcement agencies when legally required.

We do not sell your personal information as a commodity.

6. Payments

Payments may be processed through third-party payment providers. We may receive transaction-related information such as payment status, transaction reference, amount, and payment method.

Sensitive payment credentials, such as complete card details, may be handled directly by the relevant payment provider according to its privacy and security practices.

7. Cookies & Tracking Technologies

We may use cookies and similar technologies to remember your preferences, maintain sessions, understand platform usage, improve performance, and measure marketing or analytics activities.

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of the platform.

8. Analytics

We may use analytics services to understand how users interact with our platform and to improve our products and services. These services may collect information such as device details, pages visited, approximate location, and usage patterns.

9. Data Security

We implement reasonable technical and organizational measures designed to protect personal information from unauthorized access, alteration, disclosure, or destruction.

However, no method of transmitting or storing information over the internet can be guaranteed to be completely secure.

10. Data Retention

We retain personal information for as long as reasonably necessary to provide our services, maintain business and transaction records, resolve disputes, comply with legal obligations, and enforce our agreements.

11. Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information, including the ability to request access, correction, updating, or deletion of certain information.

You may also have the right to withdraw certain permissions or opt out of promotional communications.

12. Marketing Communications

We may send you service-related communications such as booking confirmations, appointment reminders, and important account notifications.

Where permitted, we may also send promotional communications. You can opt out of marketing communications by following the unsubscribe instructions provided in the communication or contacting us.

13. Third-Party Services

Our platform may contain links to or integrations with third-party websites, payment providers, analytics services, maps, or other services.

Third-party services operate under their own privacy policies. We recommend reviewing their policies before providing information to them.

14. Children's Privacy

Our platform is not intended for children who are not legally permitted to use such services. We do not knowingly collect personal information from children where prohibited by applicable law.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, business practices, or applicable laws.

Any updated version will be published on this page along with the revised "Last updated" date.

16. Contact Us

If you have questions, requests, or concerns regarding this Privacy Policy or how we handle your personal information, please contact us.