Refund Policy

3. Cancellation Refunds

Refund eligibility for customer-initiated cancellations depends on the cancellation time, service type, and applicable cancellation policy.

Cancellation charges may apply when a booking is cancelled shortly before the scheduled appointment or after the service professional has started travelling to the service location.

4. Service Not Completed

If a service cannot be completed because of Skillohome or the assigned service professional, you may be eligible for a full or partial refund, depending on the circumstances.

If the service cannot be completed because of customer-related circumstances, additional charges or refund restrictions may apply.

5. Service Quality Issues

If you believe that a service was not completed properly or does not meet the agreed service requirements, please contact our support team as soon as possible after the service is completed.

We may request photographs, booking details, invoices, or other relevant information to review your request.

6. Failed or Duplicate Payments

If your account is charged but the booking is not successfully created, the amount may be automatically reversed or refunded through the payment provider.

If you are charged more than once for the same transaction, please contact our support team with the relevant transaction details.

7. How to Request a Refund

To request a refund, contact our support team and provide the following information:

• Booking ID or order reference.
• Registered phone number or email address.
• Reason for requesting the refund.
• Relevant photographs or supporting documents, where applicable.

8. Refund Review Process

Once we receive your request, our support team may review the booking, service details, payment records, and other relevant information before determining whether a refund is applicable.

Additional information may be requested if required to complete the review.

9. Refund Method

Approved refunds will generally be processed using the original payment method used for the transaction, unless another method is required or agreed upon.

10. Refund Timeline

Once a refund is approved and initiated, the time required for the amount to appear in your account may depend on your bank, card issuer, UPI provider, or other payment service provider.

Skillohome is not responsible for delays caused by third-party financial institutions after the refund has been successfully initiated.

11. Non-Refundable Situations

Refunds may not be available in certain situations, including:

• The service was successfully completed as agreed.
• The customer was unavailable at the scheduled service location without prior notice.
• Incorrect or incomplete information provided by the customer prevented the service from being completed.
• The request does not meet the applicable cancellation or refund requirements.

12. Promotional Credits & Offers

Promotional credits, discounts, coupons, or other promotional benefits may be subject to separate terms and may not be refundable or convertible into cash unless otherwise stated.

13. Changes to This Refund Policy

We may update this Refund Policy from time to time to reflect changes to our services, payment processes, or applicable requirements.

Any updated version will be published on this page with a revised "Last updated" date.

14. Contact Us

If you have questions about a refund or need help with a booking, please contact our support team.