Terms & Conditions

1. Introduction

Welcome to our platform. We provide an online marketplace that connects customers with independent service professionals for home and personal services, including cleaning, repairs, maintenance, beauty, appliance services, and other services available through the platform.

By accessing or using our website, application, or services, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use our platform.

2. Eligibility

You must be legally capable of entering into a binding agreement to use our platform. By using our services, you confirm that the information provided by you is accurate and complete.

3. Our Services

Our platform allows customers to discover, compare, schedule, and book services offered by service professionals.

Service availability, pricing, duration, and scope may vary depending on the service, location, professional, and specific requirements of the customer.

4. Booking & Appointments

• Customers must provide accurate service and contact details when making a booking.
• A booking is considered confirmed only after confirmation is provided through the platform.
• Customers should ensure that the service professional can safely access the service location.
• Service timings may occasionally change due to unforeseen circumstances, availability, traffic, or other operational reasons.

5. Pricing & Payments

Prices displayed on the platform may vary based on the selected service, location, service requirements, materials, or additional work requested by the customer.

Payments may be processed through third-party payment providers. You agree to provide valid payment information and authorize applicable charges for services booked through the platform.

6. Cancellation & Rescheduling

Customers may cancel or reschedule a booking subject to the applicable cancellation policy displayed at the time of booking. Cancellation charges may apply depending on when the booking is cancelled.

We may also cancel or reschedule a booking when necessary due to service professional availability, operational issues, safety concerns, or circumstances beyond our reasonable control.

7. Service Professionals

Service professionals available through the platform may be independent professionals or third-party service providers. While we may perform verification or quality checks according to our internal processes, customers should exercise reasonable care when interacting with service professionals.

8. Customer Responsibilities

• Provide accurate booking and contact information.
• Provide reasonable access to the service location.
• Maintain a safe environment for service professionals.
• Follow applicable instructions provided by the platform.
• Do not misuse, threaten, harass, or engage in abusive behavior toward service professionals.
• Do not use the platform for unlawful or fraudulent activities.

9. Service Quality & Complaints

We aim to provide a reliable and convenient service experience. If you are dissatisfied with a service, you should contact our support team within a reasonable period after completion of the service.

Depending on the circumstances, we may investigate the complaint and offer an appropriate resolution in accordance with our applicable policies.

10. Damage & Loss

Customers should inform the service professional about fragile, valuable, hazardous, or sensitive items before the service begins. Any claim relating to damage or loss should be reported to us as soon as reasonably possible with relevant details and supporting information.

11. Prohibited Activities

You must not misuse the platform, attempt unauthorized access, provide false information, interfere with platform operations, or use the platform for any illegal purpose.

12. Intellectual Property

All content available on the platform, including logos, designs, text, graphics, software, and other materials, is owned by or licensed to us and may not be copied, reproduced, modified, or distributed without appropriate authorization.

13. Limitation of Liability

To the extent permitted by applicable law, we will not be responsible for indirect, incidental, special, or consequential losses arising from the use of the platform or services provided by independent service professionals.

Nothing in these terms is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

14. Privacy

Your use of our platform may involve the collection and processing of personal information. Please review our Privacy Policy to understand how we collect, use, store, and protect your information.

15. Changes to These Terms

We may update these Terms & Conditions from time to time. Updated terms will be published on this page with the revised effective date. Your continued use of the platform after an update constitutes acceptance of the revised terms, to the extent permitted by applicable law.

16. Contact Us

If you have questions, concerns, or complaints regarding these Terms & Conditions, please contact our support team.